Frequently Asked Questions

Q. How do I access the True Health Assessment?
A. There are links for the iPad version of the Assessment, as well as the web version on the application landing page on The Hub.

Q. How much does it cost?
A. It’s free!

Q. Do I really need an iPad?
A. No. A web version of the True Health Assessment is available here or on your Your Personal Website.

Q. Can anyone access the application, even if they aren’t a USANA Associate?
A. Downloading the True Health Assessment iPad application requires a USANA ID and password. However, the web version of the True Health Assessment is available to everyone. Prospective customers will only be asked to enter their name and e-mail address.

Q. How do my prospects order products, set up an Auto Order, or enroll through the Assessment?
A. There is a walkthrough available to show you how to utilize all the enrollment and ordering features of the Assessment so you can start using it as a powerful prospecting tool.


Q. Can my prospects purchase pre-built enrollment packs—like the Pro Pack—if they enroll through the True Health Assessment?
A. No. We have something even better. Products taken from your new Associate's custom Product Recommendations Report will automatically be added to their shopping cart during the enrollment process. They will also receive event passes and a subscription to the Business Accelerator Suite, making it an enrollment pack that's personalized just for them.

Q. What languages are available for the True Health Assessment?
A. The Assessment is available in English, Chinese, French, and Spanish. If your default country is the United States, then the Assessment is available in English, Chinese, and Spanish. If your default country is Canada, the Assessment is available in English, Chinese, and French.

Q. What happened to Health Assessment and Advisor?
A. True Health Assessment replaced it.

Q. How will the reports—top risks, lifestyle plan, and product recommendation—be sent?
A. Reports will be e-mailed to the user after they complete the Assessment.

Q. If my prospective customer takes the True Health Assessment, will I receive his or her reports?
A. If a prospect takes the Assessment through your iPad or through your Your Personal Website, you will receive a copy of the recommended products report. However, to ensure the customer’s privacy, you will not receive the lifestyle plan or risk assessment reports.

Q. How do the product recommendations work?
A. It’s not magic, but it’s close. Our research and development team have packed more than 20 years of scientific knowledge into an algorithm that accurately determines—given the information the user inputs—the best products for each person who completes the Assessment.

And the recommendations are grouped into “Supplements That Support Your Most Important Health Goals and Concerns” and “Supplements You Should Consider to Support Additional Targeted Benefits.” You’ll also find an urgency meter to show which products you need most.

Q. Can I select the path my potential customer or teammate will use after they finish the Assessment?
A. Yes. We have added four different paths you can select, giving you the flexibility to choose how you present the Assessment for different people. You can choose Business opportunity, Preferred Customer, Business opportunity and Preferred Customer, or THA recommendation only.

You can use any of these paths by sharing the appropriate links via e-mail and social media. And you can also set your default path on the web version. This will be the one that links from Your Personal Website, and you can change that at any time. On the THA app, you can also select the path you want to use under “Settings.”

Q. I was helping a customer take the Assessment on my iPad application and noticed it asked for an optional “Member ID” for the customer. What is that for? Do I need it?
A. The Member ID field is optional and would be appropriate to fill out if you’re helping a Preferred Customer or new Associate take the Assessment on your iPad. This way, you will also receive credit for your prospects who decide to join USANA.

Q. I updated my contact information with USANA, so why don’t the True Health Assessment reflect that change?
A. The True Health Assessment are not connected to USANA’s account databases, but you can change your account information by logging in and clicking your name in the top-right corner. Select “Profile Settings,” then edit your information as you see fit.

Q. Can I take the True Health Assessment multiple times?
A. Sure. You can take it as frequently as you want.  In fact, you should take it again if you have a major change happen in your life or lifestyle.

Q. Will I be able to update my Auto Order with my new product recommendations?
A. Yes. If you are an existing Associate, you will be e-mailed a list of recommendations, and you can manually add those to your Auto Order. If your prospect decides to join USANA as either a Preferred Customer or by starting a business of their own, the Online Enrollment function of the True Health Assessment will automatically create an Auto Order filled with products from that prospect’s Product Recommendation report. For more details, please see the True Health Assessment walkthrough.

Q. How frequently will I need to update the application?
A. We will be constantly working to make True Health Assessment the best application possible. That means there will be updates whenever we make improvements. Some minor changes will update automatically.

Larger updates to the iPad Assessment application will need to be done within the application. There is a section in your dashboard that shows the updates that are available. We will also send e-mails to let you know about major updates.

Q. What if I notice bugs or other issues with the Assessment?
A. Like any mobile app or website, the Assessment will have regular updates as we correct bugs and add new features. You can help us make those improvements happen by using the “Feedback” feature in the iPad app itself. You can access the Feedback button in versions 1.1. or later on the “Settings” page.  You must be logged into the app to see the Settings page.

Q. Will I need wireless Internet to run the iPad Assessment application?
A. You won’t need an Internet connection to take the True Health Assessment on iPad, but your results will not be sent to you until you are connected to the Internet.

Q. What are the system requirements?
A. The mobile app will work on any iPad. The web version will work on any Internet-capable device.