Auto Order Release Date

The release date on an Auto Order can be set or changed at any time for Preferred Customers and Associates. Associates should be aware of the possible volume loss if trying to stay qualified to earn commissions and the Auto Order date is pushed back, as the required amount of PSV (Personal Sales Volume) generated for the account to remain qualified may not be reached.

The release date on an Auto Order can be set or changed in one of four ways:

Online:

• Log on to The Hub
• Click on the “Shop & Orders" selection
• Select “My Auto Order”
• Make appropriate changes
• Click “Save Changes”

Please note that online Auto Order changes must be completed prior to midnight MST/MDT the Friday before the Auto Order is scheduled to process. By making Auto Order changes online, the handling fee is waived.

Phone

To make changes to your Auto Order by phone, contact customer service at 801-954-7200. Change requests must be received and completed prior to 9:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process. A handling fee will be charged on Auto Order changes processed by phone.

Fax

To make changes to your Auto Order by fax, you may complete the “Product Order / Auto Order Form,” available in the Forms section of The Hub under the “My Business” section and then "Tools" heading, and fax it to 1-800-289-8081. We ask that the fax be received no later than the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed prior to 9:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process. A handling fee will be charged on Auto Order changes processed by fax.

E-mail

To make changes to your Auto Order by e-mail, send an e-mail to CustomerService@USANA.com from the e-mail address listed on your account file with USANA. We ask that the email be received no later than the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed prior to 9:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process. A handling fee will be charged on Auto Order changes processed by e-mail.

Please note that at 12:00 a.m. MST/MDT on Saturdays, USANA begins running the previous week’s commission reports. Once completed, USANA then begins running the Auto Orders for the current commission week and any system updates that need to be completed over the weekend. With this, the system is taken offline for Auto Order changes to ensure that there are no processing errors due to changes being made at the time of processing. The timeframe varies depending on the amount of time taken to run the other reports, thus USANA has stated that all Auto Order changes must be received and completed before the close of the commission week prior to the Auto Order processing to be sure the changes have gone through and have been accepted. Due to the volume of Auto Orders that process each week, USANA cannot allow any changes once an Auto Order has processed. At this point you would need to return or exchange any items you do not want.