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Auto Order changes can be made in one of five ways:
Online
Please note that online Auto Order changes must be completed prior to midnight MST/MDT the Friday before the Auto Order is scheduled to process. By making Auto Order changes online, the handling fee is waived.
Phone
To make changes to your Auto Order by phone, contact customer service at 801-954-7200. Changes must be received and completed prior to 9:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process. A handling fee will be charged on Auto Orders with changes processed by phone.
Fax
To make changes to your Auto Order by fax, you may complete the “Product Order / Auto Order Form” and fax it in to 1-800-289-8081. We as that the fax be received no later than the Tuesday prior to the Auto Order processing to ensure that the changes are received and compleated priot ro 9:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process. A handling fee will be charged on Auto Orders with changes processed by fax.
E-mail
To make changes to your Auto Order by e-mail, send an e-mail to CustomerService@USANA.com from the e-mail address listed on your account with USANA. We ask that the email be received the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed prior to 9:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process. A handling fee will be charged on Auto Orders with changes processed by e-mail.
Mail
To make changes to your Auto Order by mail, you may complete the “Product Order / Auto Order Form” and mail it in to
USANA
PO Box 4000
Tooele, UT 84074
We ask that the form be received no later than Tuesday prior to the Auto Order processing to ensure that the changes are received and compleated prior to 9:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process. A handling fee will be charged on Auto Orders with changes processed by mail.
Please note that at 12:00 a.m. MST/MDT on Saturdays, USANA begins running the previous week’s commission reports. Once completed, USANA then begins running the Auto Orders for the current commission week and any system updates that need to be completed over the weekend. With this, the system is taken offline for Auto Order changes to ensure that there are no processing errors due to changes being made at the time of processing. The timeframe varies depending on the amount of time taken to run the other reports, thus USANA has stated that all Auto Order changes must be received and completed before the close of the commission week prior to the Auto Order processing to be sure the changes have gone through and have been accepted. Due to the volume of Auto Orders that process each week, USANA cannot allow any changes once an Auto Order has processed. At this point you would need to return or exchange any items you do not want.
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