Auto Order Cancellations

Cancellations to an existing Auto Order may be made by phone or in writing by the account holder.

Phone

To cancel your Auto Order by phone, contact customer service at 801-954-7200. The cancellation request must be received and completed prior to 9:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

Mail

To cancel your Auto Order by mail, mail a signed letter of cancellation to

USANA
PO Box 4000
Tooele, UT 84074

We ask that the signed letter be mailed and received no later than Tuesday prior to the Auto Order processing to ensure the changes are received and completed prior to 9:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

Fax

To cancel you Auto Order by fax, you may fax a signed letter of cancellation to customer service at 1-800-289-8081. We ask that the fax be received no later than Tuesday prior to the Auto Order processing to ensure that the changes are received and completed prior to 9:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

E-mail

To cancel your Auto Order by email, send an e-mail to CustomerService@USANA.com from the email address listed on your account file with USANA. We ask that the email be received the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed prior to 9:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.

Policies & Procedures 10.3 (US, CA) 10.2 (EU)