Online Auto Order Changes
You can easily make changes to your Auto Order online:
  • Log on to The Hub
  • Click on the "Shop & Orders"
  • Select "My Auto Order"
  • Click on the "Change Auto Oder" link
You can change the address on your Auto Order online as long as it's in the same country. However, the main address on file must be changed in writing.
 
You can add an Auto Order if you have a voluntarily cancelled Auto Order. However, if you have an involuntary cancellation, you cannot add another Auto Order online.
 
To change the cycle date, follow these steps:
  • Log on to The Hub
  • Click on the "Shop & Orders"
  • Select "My Auto Order"
  • Click on the "Change Auto Oder" link
  • Choose the date desired from the "Cycle" and "Next processing Date" dropdown box next to "Optional - Name your Auto Order"
  • Be sure to save the updates by clicking "Save Changes" on the bottom of the page

*Changing the Auto Order date may affect your qualification.

Please note that at 12:00 a.m. MST/MDT on Saturdays, USANA begins running the previous week’s commission reports. Once completed, USANA then begins running the Auto Orders for the current commission week and any system updates that need to be completed over the weekend. With this, the system is taken offline for Auto Order changes to ensure that there are no processing errors due to changes being made at the time of processing. The timeframe varies depending on the amount of time taken to run the other reports, thus USANA has stated that all Auto Order changes must be received and completed before the close of the commission week prior to the Auto Order processing to be sure the changes have gone through and have been accepted. Due to the volume of Auto Orders that process each week, USANA cannot allow any changes once an Auto Order has processed. At this point you would need to return or exchange any items you do not want.
Posted: 19-Aug-2013
Reviewed/Updated: 18-Sep-2015