Operations:
The United Kingdom and Netherlands both operate under the same policies and procedures as the United States, with some points of difference that are explained later in this document. Customer service representatives located in Salt Lake City, Utah support the Associates and Preferred Customers in both the United Kingdom and Netherlands.
Customer service hours of operation are Monday through Friday (excluding some holidays) 6:30 a.m.–9 p.m. MST. The United Kingdom is seven hours ahead and Netherlands is eight hours ahead of Mountain Standard Time.
All products are shipped from the Salt Lake City, Utah corporate office. Shipping time averages 5 to 15 days.
Most products available in the United States are available in the United Kingdom and Netherlands. Any product not available in these markets is due to Not For Resale (NFR) restrictions. NFR or “Personal Use Only” products are explained later in this document under “Points of Difference.”
The Netherlands market is serviced by multiple Dutch-speaking customer service representatives. If the Dutch speakers are not available, then callers have the option to leave a voicemail in Dutch or to speak with an English-speaking customer service representative.
Associates and Preferred Customers from the United Kingdom and Netherlands may utilize the following customer service channels:
UK order line: 08-082344478
NL order line: 080-002-27-28-8
Toll-free fax line: 00-800-726-272-6
Customer service line: 001-801-954-7171
UK e-mail: dist.servuk@us.usana.com
NL e-mail: dist.servnl@us.usana.com
Online Ordering/Enrollment: www.usana.com
Contact Information
Mail: USANA Health Sciences
P.O. BOX 4000
Tooele UTAH 84074
USA
Points of Difference between US policy & UK/NL policy:
Although the United Kingdom and Netherlands operate under the same policies and procedures as the United States, there are some points of difference for operating in both markets.
Both the United Kingdom and Netherlands operate as Not For Resale (NFR) or Personal Use Only. This distinction means that Associates and Preferred Customers must buy USANA products directly from the corporate offices and not through an Independent Associate. Orders can be placed through customer service channels, as noted above. Questions concerning this rule should be directed to our customer service staff.
Although USANA’s policies state that Associates must retail a percentage of product stock, operations in the United Kingdom and Netherlands are carried out differently. The retail requirement for both markets can be met through USANA’s Preferred Customer program. USANA encourages each Associate to acquire a sufficient number of Preferred Customers to satisfy USANA’s policy.
Some may notice that prices in the United Kingdom and Netherlands seem higher than prices in others countries where USANA operates. This difference is due to the addition of VAT and Duty, which is included in the pricing of products sold in the United Kingdom and Netherlands. The difference adds approximately 26.5 percent to the product price, an addition that is not included in the prices listed in other countries’ pricelists because they pay taxes separately at the time of purchase. Shipping costs are the only other additional cost for Associates and Preferred Customer in the United Kingdom.
Manager of United Kingdom and Netherlands
Alan Bergstrom
