Mark Wilson holds a bachelor of arts degree in communication from the University of Utah in Salt Lake City. He began his career at Convergys, the world's largest call center company, where he managed MCI's extremely successful Friends & Family program. From there, he moved to Melaleuca, Inc. where he managed the call center, data processing, and mail services during the company's growth from $29 million to over $300 million in sales. In addition, Mark worked as a consultant for Great Basin Marketing, where he managed operations for several existing and startup companies.

With over 15 years of direct selling experience, Mark joined USANA as director of customer relations in October 1996 and was promoted to vice president of customer relations in April 2000. As the company's current executive vice president of customer relations, he is responsible for customer service, order express, data processing, order processing, and acts as liaison with USANA's Independent Distributor Council (IDC).