Mark Wilson holds a bachelor of arts degree in communication from the University of Utah in Salt Lake City. He began his career at Convergys, the world's largest call center company, where he managed MCI's extremely successful Friends & Family program. From there, he moved to Melaleuca, Inc. where he managed the call center, data processing, and mail services during the company's growth from $29 million to over $300 million in sales. In addition, Mark worked as a consultant for Great Basin Marketing, where he managed operations for several existing and startup companies.

With over 20 years of direct selling experience, Mark brings with him an in-depth knowledge of the industry. He joined USANA as director of customer relations in October 1996. He was promoted to vice president of customer relations in April 2000 and to executive vice president of customer relations in 2004. As executive vice president of North America, he is responsible for the United States, Canada, Mexico, United Kingdom, and the Netherlands. He also acts as the company liaison with USANA’s North American Independent Distributor Council (IDC).