The Caribbean market operates under the same Policies & Procedures as the United States. Customer service representatives located in Salt Lake City, Utah, support the Associates and Preferred Customers in the Caribbean.

Hours of Operation
Customer service hours of operation are Monday through Friday (excluding some holidays) 6:30 a.m.–9 p.m. MST. The Caribbean is two hours ahead of Mountain Standard Time.

Contact Information
Associates and Preferred Customers from the Caribbean may utilize the following customer service channels:

E-mail: distserv@usana.com, dataentry@usausana.com
Online Ordering/Enrollment: www.usana.com
Mail: USANA Data Processing
P.O. BOX 4000
Tooele, UTAH 84074

The Caribbean
Fax Order Line: (801) 954-7300
Distributor Services: (801) 954-7676

Puerto Rico
Toll-free Tel: 1-888-683-8383
Distributor Services: 801-954-7373
TTY Spanish: 1-888-558-7262

Trinidad and Tobago
Toll-free Tel: 1-800-615-4817

The Dominican Republic
Toll-free Tel: 1-877-872-6211

Shipping
Most products available in the United States are available in the Caribbean. All products are shipped from the Salt Lake City, Utah, Home Office. Shipping time averages 5 to 15 days.